Are all your crystals Authentic?
Yes definitely! All our Crystals and Gemstones are genuine and are brought in directly from legitimate crystal suppliers who keep in contact with miners.
Can I personally select which piece I want?
Jewellery pieces and crystals will be given by random and picked intuitively for you (unless given the option to select)
Do you cleanse your Crystals?
Once the Crystals from our suppliers have reached our studio, we will cleanse them with Palo Santo before working with them. We also cleanse them before sending them out to you to prepare them for a new user!
Where is your shop located?
Ccrxyst Handmade is an online based shop located in Singapore. We currently do not have a physical store.
Can I place an order if I want to pay by Paylah/Paynow?
Absolutely! During check out, you will be able to complete your payment via Credit Card, or Paylah/Paynow. Instructions will be given to you as to which account to make payment to, as well as how to contact us with your payment receipt.
What are your shipping options?
We offer 2 flatrate mailing options- Standard Mailing (via Singpost, no tracking) for $1.50 as well as Tracked Shipping (via Ninjavan, delivered to doorstep) for $4.00. We currently only do shipping within Singapore at the moment, however should there be a need for international shipping, do drop us a message and we will assist you!
How long does it take for my order to be shipped?
Orders will take around 3-7 days to sort out and are mailed out every Monday/Wednesday of the week. If urgent, your order can be arranged to be mailed out earlier. Do leave a message before check out to notify us and we will do our best to arrange for an earlier delivery (do note that we will take min 2 days to arrange for this, so do not expect your item to be mailed out immediately the following day).
How long does it take for Standard Shipping or Tracked Shipping?**
Shipment by Standard Shipping (via Singpost, no tracking) takes about 3-5 working days. For Tracked Shipping option, we will send it out to you via Ninjavan (via Ninjavan, with tracking) it takes about 1-3 working days.
**Please note that due to COVID-19, deliveries by Singpost and Ninjavan are expected to be delayed. We would recommend getting tracked mailing during this time.
My item seems defective. Can I do an exchange?
We do accept exchanges within 14 days from the day of shipment. Exchanges are only applicable for manufacturing defects (for Jewellery) and for broken/defective items upon delivery.
For Jewellery, the item must NOT be worn and still in its original packaging for us to do a full exchange for you. For crystals, defectives are only when crystals are broken, cracked, or chipped during shipping/handling- certain crystals have natural dents/pockets and are NOT considered defectives.
Do snap some photos of the defective item and write in to us- we will follow up with the issue and work something out!