Are all your crystals Authentic?
Yes definitely! All our Crystals and Gemstones are genuine and are brought in directly from legitimate crystal suppliers who keep in contact with miners.
Can I personally select which piece I want?
Jewellery pieces and crystals will be given by random and picked intuitively for you (unless given the option to select)
Do you cleanse your Crystals?
Once the Crystals from our suppliers have reached our studio, we will cleanse them with Palo Santo before working with them. We also cleanse them before sending them out to you to prepare them for a new user!
Where is your shop located?
Ccrxyst Handmade is an online based shop located in Singapore. We currently do not have a physical store.
How can I place an order if I want to pay by Paylah/Paynow?
Do contact us! Let us know which item you are looking at and the quantity of the item, and we will follow up your order enquiry from there!
What are your shipping options?
We offer 2 flatrate mailing options- Normal Mailing (via Singpost, no tracking) for only $1.00 as well as Smartpac (via Singpost, with tracking) for $3.50. We currently only do shipping within Singapore at the moment, however should there be a need for international shipping, do drop us a message and we will assist you!
How long does it take for my order to be shipped?
Orders placed by every Saturday of the week will be packed and handled the following day and are mailed out every Monday/Tuesday of the week. If urgent, your order can be arranged to be mailed out earlier. Do leave a message before check out to notify us and we will do our best to arrange for an earlier delivery (do note that we will take min 2 days to arrange for this, so do not expect your item to be mailed out immediately the following day).
How long does it take for Normal Mailing or Smartpac/Ninja pack?**
Shipment by Normal Mailing (via Singpost, no tracking) takes about 3-5 working days. For tracked option, we will send it out to you via Smartpac/Ninja pack. By Smartpac (via Singpost, with tracking) it takes about 2-4 working days. By Ninja pack (via Ninjavan, with tracking) it takes about 1-3 working days.
**Please note that due to COVID-19, deliveries by Singpost and Ninjavan are expected to be delayed. We would recommend getting tracked mailing during this time.
My item seems defective. Can I do an exchange?
We do accept exchanges within 14 days from the day of shipment. Exchanges are only applicable for manufacturing defects (for Jewellery) and for broken/defective items upon delivery (we trust you guys will be diligent to handle your precious crystals well!). The item must NOT be worn and still in its original packaging for us to do a full exchange for you. Do snap some photos of the defective item and write in to us- we will follow up with the issue and work something out!